Client service center
Your policies, and the people who service them.
Already insured through our office? This is your page. Pay, request documents, change a policy, or book a sit-down, with a real person at 121 W Broadway St behind each one.
Requests on this site are not changes. Nothing on your policy changes until a licensed agent confirms it with you. Need a change effective today? Call (507) 451-1168.
Right now
Change or request
Each of these lands with the service team at the Owatonna office and is handled in the order received during business hours.
Talk to us
Happy with how something went? Leave a Google review. Call the office directly at (507) 451-1168, Monday through Friday, 8:00 a.m. to 5:00 p.m. Central.
Farmers policyholders
Billing, ID cards and policy documents for Farmers policies are handled in your Farmers account and the Farmers app. Paying a bill or pulling an ID card does not require a login; your ZIP code and policy number are enough.
Each button opens farmers.com in a new tab. Farmers claims, 24 hours a day: 1-800-435-7764. During business hours, call us first and we start the claim with you.
Not with Farmers? Policies we placed with Bristol West, Foremost, Progressive, Safeco and our other carriers use that carrier's app and bill. Call us and we point you to the right one.
After-hours claim lines: Bristol West 1-800-274-7865 · Foremost 1-800-527-3907 · Progressive 1-800-776-4737. Every carrier line is on the claims page.
Your policy review
We offer every client a plain-English walk-through of what each policy does and does not do: once a year, or whenever life changes. A new car, a new roof, a teen driver, a move, a marriage, a business on the side. Bring the declarations pages; we bring the questions.
Came to us through an agency transition?
If your policies came to us through an agency transition, here is who answers and what to expect.
- Who answers: William Tuttle Agency, 121 W Broadway St, Owatonna, MN 55060. One office, and a licensed agent or service team member who picks up the phone.
- Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Central. Weekends by appointment.
- Reach us: (507) 451-1168, wtuttle@farmersagent.com, or any form on this page.
- What to expect: we read every request, confirm anything that changes with you first, and keep you with the same people from one call to the next.
Have your policy number handy if you can; we can look it up either way.
The service center, answered plainly.
Do I need an account to pay my bill?
For a Farmers policy, no. The Farmers links above take a ZIP code and a policy number to pay a bill or pull an ID card; the Farmers account and app add policy documents and claim status. For a policy we placed with Bristol West, Foremost, Progressive, Safeco, or another carrier, pay through that carrier's app or the bill it sends. Not sure which carrier a policy is with? Call the office and we tell you.
Can I change my policy from this page?
You can request it. Nothing on your policy changes until a licensed agent confirms the request with you, by the method you chose, during business hours. Once the carrier processes it, updated documents come to you by email. Need a change effective today? Call (507) 451-1168.
Who do I talk to?
A licensed agent or a service team member at 121 W Broadway St in Owatonna. Call (507) 451-1168 during business hours, send a note from the contact page, or ask Steele, the chat assistant in the corner of this page, which can point you to a bill, a policy change, a policy review, or evidence of insurance and set up a call with a licensed agent.